Refund policy

Redemption Wear Return & Refund Policy

We want you to be happy with your Redemption Wear purchase. If you need to return or exchange an item, please contact us within 14 days of receiving your order.

To be eligible for a return or exchange, items must be unworn, unwashed, and in their original condition. Items that have been worn, washed, damaged after delivery, or altered cannot be returned.

Custom or personalized orders are final sale unless the item arrives damaged, defective, or we made an error with your order.

Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. We will work with you to make it right at no additional cost to you.

Exchanges: If you need a different size, please contact us within 14 days. Exchanges are subject to product and size availability.

Return Shipping: Customers are responsible for return shipping costs for standard returns or size exchanges. If the return is due to an error by Redemption Wear or a damaged/defective product, we will cover the appropriate return or replacement costs.

Refunds: Once an approved return is received and inspected, the refund will be issued to the original payment method. Original shipping charges are non-refundable unless the return resulted from an error on our part.

Please contact Redemption Wear before sending any item back so we can provide return instructions.